ProtonVPN is a product from ProtonTechnologies which is a company based in Geneva, Switzerland. It is a big blow to the whole user experience, especially annoying for the users who are new to the world of VPN. In such a scenario, even a minor issue or query can take a lot of time to get sorted. There is no live chat facility for the users and the customer support system in place of live chat takes an awful lot of time to respond.The VPN provider claims that it prevents DNS leaks by not using any third party servers to route the DNS queries.The parent organization has a history of working for individual’s privacy online. ProtonVPN can be traced back to ProtonMail supposedly the world’s largest encrypted emailing service.They claim to ship their equipment to these places in order to make sure of the security at the hardware level too. The measures include having datacenters and servers built in former army fallout shelters and military bases. The provide claims to have the secure core servers under high physical security and monitoring.They have dedicated servers for accessing the Tor anonymity network. ProtonVPN can be easily used along with the Tor network.The encryption key is changed every session, and the same key is never used again. It protects the data in the future sessions even if the data in a particular session gets compromised. The provider claims to implement only those encryption cipher suites which have Perfect Forward Secrecy.All the traffic in the secure core tunnel passes through specific secure core servers, which are strategically placed in countries with stern privacy laws and less government interference. It protects the user’s IP address from being traced even if the some of the servers located in the high-risk jurisdiction countries get compromised.
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